Terms of service
Administrator - means VITIS-COSMETICS sp. z o. o., Śmielin, ul. Stawowa 1, 89-110 Sadki, NIP: 558-187-14-36, REGON: 383336602. The Administrator, in those provisions of the Regulations that refer to the contract for the sale of goods, may also be called the Seller.
Regulations - this document.
Website - a collection of interrelated websites available at www.botticacosmetics.com through which the Services are provided.
Registered User – a natural person with full legal capacity who has set up a User Account and accepted the Regulations.
Unregistered User - a natural person with full legal capacity who has not set up a User Account, but has accepted the Regulations during the ordering procedure.
Customer - a User (Registered or Unregistered) who places or has placed an order.
Identifier - an individual and unique name of the User on the Website, which was chosen by him at the stage of setting up an Account on the Website.
User Account (Account) - an account specified with an ID and a password used to use the Website and a mechanism with a memory area, which is a shared space in the resources of the ADMINISTRATOR's ICT system.
Agreement - an agreement for the provision of electronic services concluded between the User and the ADMINISTRATOR, the subject of which is the User's use of the Services under the conditions set out in the Regulations.
Service (Services) - a package of benefits constituting electronic services within the meaning of the Act of 18 July 2002 on the provision of electronic services, including hosting, i.e. providing memory resources in the IT infrastructure of the ADMINISTRATOR connected to global resources on the Internet, along with the mechanism of the User Account.
GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) data).
II. General provisions
The subject of the Website's activity is the provision of Services, including the sale of goods via the Website.
The services are provided by the Administrator.
Contact with the Administrator: Karolina Dacyk, email@example.com
The service consists in providing free access to the user's panel enabling the management of information on purchased goods.
The contract is concluded at the moment of acceptance of the Regulations by the User.
Complaints as to the manner and scope of the provision of the Service may be submitted in writing or by e-mail to the addresses indicated in point 3 above. The Administrator considers complaints within 14 days from the day following their receipt.
The Administrator informs the User in writing or by e-mail about the method of considering the complaint.
The User is not allowed to provide illegal content via the Website.
The functionality of the Website can be used via a terminal device with the following minimum requirements:
A terminal device such as a computer, laptop, smartphone, tablet equipped with
Mouse or other manipulator + keyboard, Network card/modem: enabling access to the Internet.
Operating System: MS Windows Vista and above, Linux with X.ORG, MacOS 10.14 or above, latest mobile systems:
Android, iOS, Windows Mobile
Web Browser: Internet Explorer 11 or above, Opera 58.x and above, FireFox 57.x, Chrome 68.x, Safari 12.x
Upon registration (setting up an Account) and acceptance of the Regulations, the user obtains the status of a Registered User.
Upon placing an order, an unregistered User accepts the Regulations, which is a condition for further processing of the order.
As far as the Regulations refer to Users, its provisions apply to both Registered and Unregistered Users.
The subject of the Website's activity is the sale of goods offered by the Administrator via the Internet.
The use of the Website may only take place on the terms set out in the Regulations.
The Administrator reserves the right to change the ID for important reasons, in particular for security or legal reasons.
III. Termination of the contract for the provision of electronic services
The contract for the provision of Services may be terminated by the User at any time with immediate effect.
In particular, the User has the right to terminate the Agreement in the event of a change in the Regulations, if the User does not accept it.
The User's declaration of will to terminate the contract is made electronically, in writing or by deleting the Account.
The Administrator reserves the right to terminate the Agreement with one month's notice at any time in the event of discontinuation of the Website or its modification after the publication of relevant information on the Website.
The Administrator has the right to terminate the Agreement with immediate effect by blocking the User Account for the reasons specified in Chapter X (Blocking the User Account) of the Regulations.
The condition for using all the functionalities of the Website is the User's registration and acceptance of the Regulations on the terms set out below.
Registration on the Website is not necessary to place an order for goods.
The User acknowledges that in order to launch the Service and provide it for the duration of the Agreement, it is necessary for the User to provide data, including personal data.
The administrator of personal data is the Administrator who will process personal data in order to provide the Service and perform contracts for the sale of goods in accordance with the User's order, as well as for other purposes to the extent permitted by law.
The user is obliged to update the personal data provided in the registration form immediately after each change of this personal data.
When registering a User Account, as well as in the case of placing an order for goods by an unregistered User, the User is obliged to provide the personal data necessary to complete the order contained in the form.
The Website User is responsible for the hardware, system and software used by him, as well as the fees necessary to connect to the Internet and use the Website.
During the registration procedure, the User may agree to receive commercial information from the Administrator to the electronic address (e-mail) provided during registration in accordance with the Act on the provision of electronic services of July 18, 2002 (Journal of Laws of 2002, No. 144, item 1204).
V. Sale of Goods
The sale of goods through the Administrator takes place in accordance with the Regulations.
The prices of the presented goods are expressed in Polish zlotys and include VAT. These prices do not include shipping costs, which are available in the "shipping method" tab.
All offered products are new and free from physical and legal defects.
The color or shade of the goods or their packaging may slightly differ from those presented in the pictures due to the type of end device used by the User.
The Customer places an order via an interactive form available on the Website.
The order specifies, among others: type, price and quantity of ordered goods as well as address and method of delivery.
After the Customer has correctly placed the order, the Seller sends information about the placed order to the e-mail address provided by the Customer. This information is not a confirmation of acceptance of the Customer's offer. It is only information that the Seller has received the order.
Then the Seller verifies whether the order can be accepted for execution.
If the Seller accepts the Customer's order, he sends him information by e-mail about the approval of the order for execution. Upon receipt of such a statement by the Customer, a sales contract is concluded between the parties.
An order in the Seller's Online Store can only be placed via the Website.
Orders can be placed 24 hours a day throughout the year, subject to technical breaks and failures.
Sales are conducted in Poland, but orders can also be placed from other countries, with the proviso that shipping costs and possibly other charges may differ from those for domestic sales.
To complete the order, it is necessary for the Customer to provide the data referred to in point IV.7 of the Regulations.
In the event of receiving incomplete, untrue or incomprehensible information, the Administrator will attempt to contact the Customer in order to supplement or rectify it. If the above goal is not achieved, the order cannot be processed.
The ordered goods may be delivered to the Customer via a courier company and the Polish Post, at the User's discretion.
The deadline for order fulfillment (handing it over for shipment) is up to 5 business days.
Delivery time (estimated period from the moment of shipment of the goods to the moment of reaching the place indicated in the order) depends on the chosen form of delivery and may be indicated on the Website.
The costs of delivery of the ordered goods in Poland and abroad are indicated in the "shipping method" tab.
The user can choose the following payment methods:
- ordinary bank transfer
- electronic payments and card payments via the Przelewy24 website. Settlements of transactions with electronic payments and payment cards are carried out in accordance with the Customer's choice via the Przelewy24.pl website. Electronic and credit card payments are handled by:
- Przelewy24.pl - Dialcom24 Sp. z o. o. with its registered office in Poznań (registered office address: ul. Kanclerska 15; 60-327 Poznań) entered into the Register of Entrepreneurs of the National Court Register under number 0000306513, registration files kept by the District Court Poznań - Nowe Miasto and Wilda in Poznań, share capital in the amount of PLN 1,697,000, NIP: 7811733852.
VI. Withdrawal from the sales contract
If the User is a consumer within the meaning of art. 22¹ of the Civil Code (hereinafter referred to as the Consumer), pursuant to the Act of 30 May 2014 on consumer rights, he has the right to withdraw from a distance or off-premises sales contract within 14 days.
Information on the right to withdraw from the sales contract can be downloaded here.
Withdrawal takes place by submitting a statement to be sent to the Seller in writing or electronically. The statement form along with the instruction can be downloaded here.
In the event of effective exercise of the right of withdrawal, the contract is considered void.
If the Consumer submitted a statement of withdrawal from the contract before the Seller confirmed the acceptance of the order, the order is considered not placed.
VII. Technical and substantive limitations
The administrator reserves the right to:
- periodically turning off the availability of the Website for its expansion or maintenance,
- occasional, short breaks in access to the Website,
- changing the parameters of the User's Account and the functional features and capabilities of the Website,
- terminate the provision of the Services at any time by closing part or all of the Website, after publishing relevant information on the Website in advance,
- withdraw from enforcing claims against the User resulting from the violation of any point of the Regulations, without losing his claims.
VIII. User Responsibilities and Rights
Each User has the right to use all or individual functionalities of the Website.
The user is obliged to:
- informing the Administrator about changes to the contact e-mail address under the pain of effective delivery of letters or e-mails sent to addresses that are not updated,
- comply with the Regulations,
- compliance with generally applicable laws.
IX. Complaints procedure
A complaint submitted by the User in connection with non-performance or improper performance of the contract for the sale of goods should be sent to the Administrator in e-mail or in writing to the address of the Administrator's registered office.
The User has the right to lodge a complaint in connection with non-performance or improper performance of the contract for the sale of goods, including in case of:
- physical defects of the goods,
- damage caused as a result of delivery,
- when the product is inconsistent with the product specified in the order.
The administrator is obliged to respond to the complaint, informing within 14 days from the date of its receipt whether it accepts the complaint and how it intends to remove the violations indicated in the complaint or informing about the lack of grounds for accepting the complaint along with the justification of its position.
Pursuant to the Regulation of the European Parliament and of the Council No. 524/2013 of 21 May 2013, the User who is a consumer has, in order to resolve the dispute online, also the possibility of using the EU ODR internet platform, available at the following address: http://ec. europa.eu/consumers/odr/.
X. Blocking the user's account
The Administrator reserves the right to immediately terminate the Agreement and block the Account of the User who:
- violates the provisions of the Regulations,
- uses an identifier identical to an expression commonly recognized as offensive or inconsistent with decency,
- makes punishable threats, violates personal rights or otherwise breaks the law by using the Website or on the Website.
User data, including their personal data, and payment data will be transferred to a third party (e.g. banks, settlement centers) only for the purpose of performing the transaction or in the case permitted by applicable law.
The administrator may process statistical data on the functioning of the Website, sharing them with third parties. However, these data will be shared only anonymously and in groups, not allowing for the identification of individual Users.
XII. Final Provisions
The Administrator will make every effort to ensure that the Website and all services made available through it operate continuously without any interruptions.
The Administrator reserves the right to completely stop making the Services available on the Website, after informing the Users in advance about making such a decision.
The Administrator reserves the right to change the content of the Regulations at any time for important reasons, including:
- changes in the law governing the provision of the Services;
- changes in the manner or scope of provision of the Services, including the introduction of new ones or withdrawal of the existing ones;
In this case, each Registered User will be notified one month in advance of the change in the Regulations immediately via e-mail or by publishing information on the Website.
A User who does not accept the new content of the Regulations may delete their Account on the Website at any time. Failure to delete the Account is tantamount to acceptance of the new wording of the Regulations on the date indicated in the information referred to in point 4 above.
In matters not covered by these regulations, the provisions of the Civil Code, the Act on Consumer Rights and relevant acts of Polish law, as well as European Union law, in particular the GDPR, shall apply.
All remarks, comments and questions regarding the operation of the Website should be sent to the e-mail address: firstname.lastname@example.org or by post to the following address: VITIS-COSMETICS sp. z oo, Śmielin, ul. Stawowa 1, 89-110 Sadki.
The Regulations come into force on May 22, 2023.